specialized return policy

At Specialized we are about the rider. Accordingly, we understand that your gear needs to be right for your chosen discipline. The return policies on this page applies to Specialized products purchased from the Specialized online store in Taiwan only.

30 days change of mind policy

This includes purchases you have made in error, for example, accidentally ordered the wrong size or colour, items that don’t fit the way that you would like or unwanted gifts.  

If you change your mind on your purchase from the Specialized online store you may return most products (see below) to us in the manner specified in this policy within 30 days of delivery to you, for a full refund.

Please note the following conditions:  

• Any product that has been ridden, altered, damaged, washed or worn in any way, or is missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition) cannot be accepted as a return.
• Proof of purchase and delivery from the Specialized online store is required for all returns and must accompany the product being returned.
• Products purchased on the Specialized online store can only be returned direct after you have contacted our Rider Care. Online store products cannot be returned to a retailer that stocks Specialized products.
• Specific warranty terms may apply to technical products.
  
  

We do not accept the return of products under our change-of-mind policy that are:

• Water bottles;
• cycling tights, bibs, underwear, socks, cloth with padding.
• Sale or marked down items including products in our clearance category or sale campaigns.

Within the below conditions, we have the right to reject your return request:

• If the order you made has already exceeded 30 days after receiving it.
• We will contact the logistics companies to pick up your returned goods after we accept your return request. However, if we fail to receive the product in 4 business days, we will have to cancel and reject your return request.

Can I return a product to a store that stocks Specialized products?

Unfortunately, no you cannot return products purchased from our online store to a retail store that stocks Specialized products. Goods purchased from the Specialized online store can only be returned directly to Specialized. Physical retail stores, being independent, cannot accept or process web store returns.

Can I exchange a product? I bought the wrong size, can I change the product to another size?

Unfortunately, we do not exchange products. If you wish to exchange a product or if you have bought the wrong size, you will need to return your purchase for a refund and then place a new order.

I have received a damaged product. What do I do?

If you received your product in a damaged condition, please contact Rider Care.

How do I start a return?

To initiate a return for an online purchase, contact Rider Care.

Will you refund my shipping costs if I return my order?

We will refund you for the return request raised within 30 days after you receive the order. If you placed an order with free shipping, we will refund the order amount to you. If you placed an order with an extra shipping cost, we will refund you the order amount and shipping cost. After Rider Care has accepted the return request, we will contact the logistics company to pick up the goods from you. Therefore, you do not have to cover the shipping expense when you return the order.

When will I get my refund?

Your refund will be processed as soon as the product you have returned is inspected by our Rider Care team and it is confirmed that it fits within our Returns Policy. This quality check can take up to 1 week from receipt, however we endeavour it to be less. Once the return has been approved, we will process refund to your payment services provider (for example your credit card issuer). In addition, Specialized will process adjustment on electric invoices from our system directly without your consent.

(Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider).