Recall to Repair Select 1st Gen Levo/Kenevo Battery Packs - EXPANDED SCOPE AUGUST 2022

Dear Specialized Rider,

In May 2021 we issued a voluntary recall for a small number of battery packs sold as original equipment on and as aftermarket equipment for use with 1st Generation Turbo Levo and Kenevo electric mountain bikes manufactured between 2017 and 2019. In August 2022 we expanded the scope of this recall to include additional battery part numbers and manufacturing dates. Specialized and retailers will contact riders that may be affected by this recall via email and with a notification on the Turbo Mission Control app.

Please read the instructions below to determine if your battery is affected. If so, reach out to your Authorized Specialized Retailer who will inspect your bike and repair the battery pack at no cost to you, which involves re-gluing the Control Pad to seal it more effectively. If you checked your battery pack as part of the original recall and determined it was not affected, please check it again to confirm whether your battery is now included within the expanded scope. Lithium-ion batteries are a stable and safe way to power our portable electronic devices, including e-bikes. As with all devices, review your bike's user manual for proper care.

It is a privilege to share our passion for bikes with you and we hope to get you back on the trails quickly. Reach out to your retailer or contact Specialized Rider Care if you have any questions.

Thank you for riding Specialized,

Scott Maguire

CEO

REASON FOR THIS RECALL

All Specialized bike batteries are designed and tested to meet or exceed industry standards for water resistance. For the small number (estimated less than 15%) of battery packs, if conductive water (e.g., salt or chlorinated) penetrates the seal around the Control Pad, e.g., through repeated pressure-washing, and reaches a specific very small area of the battery pack’s protection circuit board, it can in very rare cases trigger a short-circuit that would bypass the multiple layers of protection built into the battery pack. In sufficiently charged battery packs, this can potentially lead to a thermal runaway event, posing fire and burn hazards.

AFFECTED BIKE MODELS

The following bike models may have a recalled battery. If your bike is not listed here, then you are not affected by this recall. In first generation Levo and Kenevo bikes, the Control Pad is located on the side of the battery. If your Control Pad is not located on the side of the battery you are not affected by this recall.

If your Control Pad is not located on the side of the battery or if your battery pack Manufacture P/N is not listed here then you are not affected by this recall and may keep riding your bike as usual.

WHAT WILL SPECIALIZED DO FOR AFFECTED RIDERS?
Specialized Rider Care and Retailers will be contacting riders who may be affected by this recall.
If your battery pack is affected, your Authorized Specialized Retailer will inspect and repair it at no cost to you, which involves re-gluing the Control Pad to seal it more effectively.

Do not expose your battery pack to any water until it is repaired. Even thereafter, do not use a high-pressure water spray to clean your bicycle or battery pack.

Safety Notices 2021 Tarmac SL7 Recall

Dear Specialized rider,

We are issuing a voluntary recall to replace expander plugs and upgrade compression rings on Tarmac SL7 bikes and framesets. We have not received any injury reports. Specialized and retailers will contact riders that are affected by this recall via email.

Please read the instructions below to determine if your bike is affected. If so, reach out to your Authorized Specialized Retailer who will replace the current expander plug [Fig. 1A] with a new extended expander plug [Fig. 1B] and upgrade the compression ring [Fig. 2A] to the newer-style two-piece compression ring [Fig. 2B] if your bike is not already equipped with one.

It is a privilege to share our passion for bikes with you and we are committed to getting you back on the road as quickly as possible. Reach out to your retailer or contact Specialized Rider Care if you have any questions.

Thank you for riding Specialized,

Mike Sinyard

REASON FOR THIS RECALL

Harsh frontal impacts, e.g., impacting a deep pothole with significant force, may put extraordinary stress on headset components and may initiate a crack in the fork’s steerer tube. A damaged fork may break if continued to be used, posing fall and injury hazards.

AFFECTED BIKES

All Tarmac SL7 bicycles are affected by this recall. If your bike is not on this list then you are not affected by this recall.

Tarmac SL7 models have the word “Tarmac” written on the back of the bicycle’s seat tube and can be distinguished from older generation Tarmac models by their integrated (hidden) cable routing through the headset (see photo below).

If your bicycle was not originally equipped with an integrated cable routing headset design like the one pictured above, you are not affected. Pictured below is a typical headset and stem clamping design. If your bike looks like this you are not affected.

WHAT SHOULD I DO IF I HAVE AN AFFECTED BIKE?

Please stop riding your bicycle and contact your Authorized Specialized Retailer to schedule an appointment to install the replacement parts at no cost to you.

WHAT WILL SPECIALIZED DO FOR AFFECTED RIDERS?

Specialized Rider Care and Retailers will be contacting riders who are affected by this recall.

If your bike is affected, your Authorized Specialized Retailer will install the replacement parts at no cost to you.

Please visit Specialized Asia Support to locate an Authorized Specialized Retailer near you and schedule a safety inspection, regardless of whether the bike was originally purchased from a local Authorized Specialized Retailer, or from the Specialized Online Store (Specialized.com).

2019-2022 SIRRUS & SIRRUS X RECALL – EXPANDED SCOPE

Dear Specialized Rider,

In September 2020, we announced a voluntary recall for two-piece slotted cranks originally equipped on select 2019 and 2020 Sirrus/Sirrus X Models. As of March 2022, we are expanding the scope of the recall to include 2021 and 2022 Sirrus X 3.0 and 4.0 bicycles.

The recall involves an inspection and potential reinstallation of the cranks to make sure they are safe to ride. The service will be performed by an Authorized Specialized Retailer at no cost to you. In most cases, no additional parts are required, and it is a quick and simple fix.

Below are instructions to help you determine if your bike is affected by this recall. If you aren’t sure, bring it to your Specialized retailer who will help you. To locate an Authorized Specialized Retailer near you, please refer to our Retailer Locator.

It’s a privilege to share our passion for bikes with you, and we are genuinely sorry we’ve let you down. Please do not ride your bike until you have had the recall service performed. You may contact your Specialized retailer to book a service appointment.

Thanks for riding Specialized.

Jon Goulet, Director of Quality

Affected Bike Models

2019

Sirrus Sport (incl. EQ and Step-Through versions)
Sirrus X Comp Carbon

2020

Sirrus 3.0
Sirrus 4.0
Sirrus X 3.0
Sirrus X 4.0
Sirrus X 5.0

2021

Sirrus X 3.0
Sirrus X 4.0

2022

Sirrus X 3.0
Sirrus X 4.0

How to tell if your Sirrus crank is affected:

The bike family name (i.e., “Sirrus” or “Sirrus X”) can be identified by looking at the top tube of your bike near the handlebars (see Fig. 1). It should be in plain sight when you sit in the saddle.

The model name (i.e., “3.0” or “Sport”) is written on the right-side seat stay towards the seatpost (see Fig. 2). Look at the side of your bike where the gears are (right side when sitting on the bike) and locate the model name on the tube that goes from the rear wheel up towards your saddle.

Figures 3 and 4 are pictures of a two-piece slotted crank, which is the type of crank affected. You can see fixing bolts on each side, which clamp the left side crankarm onto the crank spindle. If you have one of the affected model bikes, and your crank looks like this, stop riding until further notice.

Figures 5 and 6 are pictures of cranks on Sirrus bikes that are NOT affected and are ok to keep riding. If you are still unsure whether your bike is affected, stop riding it and visit your nearest Authorized Specialized Retailer, or contact Specialized Rider Care.